rant about moving

I called Dish Network last week to cancel my account. The guy said that I jsut needed to call back and it would only take five minutes to cancel, so I could call back the day i wanted to end service.

I realized later that I have a Dish DVR, which I guessed I had to return.

So I can tonight and get someone. She says that their service is down and she can’t help me. I tell her what the last guy said and apparently they need to send me boxes that would take 15 days to get there.

Would have been nice to know the first time I called.

So I ask if it’s just the DVR and remote they need and she says she doesn’t know, because the systems are down (by this time she’s not very nice, which I find odd, because I’m not being combative at all, just curious). She said there is some IM something I would also need to return. I ask her what that is and she repeats that she doesn’t’ know, the system is down. Well if you can tell me that people generally need to return it, I would hope you know what that thing is.

I am hoping they don’t need the physical dish back because it was already installed when I moved in.

I suppose I’ll have to call tomorrow and possibly move my DVR with me. This is more than annoying.

Whatever happened to customer service? First Amazon, now Dish?

do not buy a cell phone from amazon.com

Or at least don’t try to exchange it.

The Boy and I decided to get on the same plan to save money, since we spend a pretty penny talking to each other. Long distance relationships are a drag.

So we find that we can both get Blackberries on AT&T for super cheap. It’s about a penny a phone to buy a new contract at amazon.com. That’s awesome.

I order the phones and I’m 90% sure that I buy a black and a red pearl.

I do not check the order properly.

I get a Curve and a Pearl. I call, to see if they’ll exchange it. Apparently, you get routed to India first and then re-routed to somewhere in the south. All my CS agents have has southern accents. Maybe Virginia or something. They say they’ll submit my info the the cell phone department and they’ll get back to me.

I say OK, then call back later, asking if i can just talk to them. They say that this mythical cell phone department doesn’t have a phone number. The second CS also get a bunch of things wrong. Says I did indeed order two pearls, then later recants that. Also says that I’ll probably have to return my whole order, cancel my new contract with AT&T and then re-order. Oh yeah, I’ll have to pay the early termination fee.

So I’m pissed off, but I wait. I don’t hear from this mythical department today, so I call.

This third CS says that it might take another day because they’re a small department. I cannot talk to them by phone, but they ARE reachable after 5 p.m. Hm. This sounds pretty contradictory, as yesterday they said that they weren’t reachable after 5 p.m. I say I’d really like to take care of it today, I’m going out of town and e-mail access isn’t for sure. She says, “you can check your e-mail from any computer.”

Way to insult my intelligence.

We’ll see what happens tomorrow. But do NOT buy a phone from amazon.com Their customer service is terrible.

tweet? nope.

I have mentioned earlier that Twitter lost my account about three weeks ago. I put up a comment on the Get Satisfaction Boards and e-mailed Twitter directly.

They said it was a bug and they were working on it. I patiently waited. A week later I prodded, and they said they were working on it and would contact me as soon as it was fixed.

I wait.

I email again last week.

No response.

I get on the Get Satisfaction boards today to find that no one has gotten their account back and one person was offered a tee-shirt for their troubles.


I understand Twitter is a free service and that I shouldn’t expect too much. But they could at least reply to e-mails. Their transparency is not going very far for me right now. Customer service is number one for a paid or free service. I ran a community web site. I know.

I don’t want to give up on Twitter, but I might have to forsake them soon and move to Friendfeed or back to Pownce or something. I loved Twitter, I convinced work to use it on numerous occasions. For breaking news and then for the recent elections. And this is the thanks I get. Great.

What’s up, Twitter? How about you take care of the people who promote you most?